Terms & Conditions | K. Chinnadurai & Co

Welcome to K. Chinnadurai & Co. By accessing our website and placing an order, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

1. General

By using this website, you confirm that you are at least 18 years old or using it under the supervision of a parent or guardian.

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes implies acceptance of the revised terms.

2. Products & Orders

2.1 Product Description

We strive to display our sarees as accurately as possible. However, slight variations in color, texture, or design may occur due to:

  • Lighting conditions

  • Screen/display settings

  • Handcrafted or customised nature of products

These variations are not considered defects.

2.2 Customised Products

Certain products may be made-to-order or customised.

  • Such products require additional processing time

  • Customised products are non-returnable and non-refundable

2.3 Pricing

  • All prices are listed in Indian Rupees (INR)

  • Prices are subject to change without prior notice

  • We reserve the right to correct pricing errors at any time

2.4 Order Acceptance

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities

  • Cancel orders due to pricing errors, stock issues, or suspected fraud

3. Shipping & Delivery

  • Orders are processed within 3–7 business days (regular) and 7–15 business days (customised)

  • Delivery timelines vary based on location and product type

  • We do not guarantee exact delivery dates

👉 For full details, please refer to our Shipping Policy

4. Returns, Exchanges & Store Credit

  • Returns are accepted only for damaged or incorrect products

  • Requests must be raised within 3 days of delivery

  • Customised products are not eligible for return

👉 We do not offer monetary refunds
Eligible cases will be resolved through:

  • Product exchange, or

  • Store credit

👉 Please refer to our Return & Exchange Policy for complete details

5. Order Cancellation

  • Orders cannot be cancelled or modified once placed

  • This is due to immediate processing and production workflow

6. User Responsibilities

You agree to:

  • Provide accurate and complete information

  • Not misuse the website for unlawful activities

  • Not attempt to harm or disrupt the platform

7. Intellectual Property

All content on this website, including:

  • Images

  • Logos

  • Text

  • Designs

are the property of K. Chinnadurai & Co. and may not be used without permission.

8. Limitation of Liability

K. Chinnadurai & Co. shall not be liable for:

  • Indirect or consequential damages

  • Delivery delays caused by third-party logistics

  • Color or design variations

  • Loss due to incorrect customer information

Our maximum liability is limited to the amount paid for the product.

9. Force Majeure

We are not responsible for delays or failure due to events beyond our control, including:

  • Natural disasters

  • Government restrictions

  • Logistics disruptions

10. Third-Party Services

We may use third-party services such as:

  • Payment gateways

  • Shipping partners

We are not responsible for issues arising from these external services.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your data.

12. Communication

By using our website, you agree to receive communications via:

  • Email

  • SMS

  • WhatsApp

for order updates, promotions, and support.

13. Governing Law

These Terms & Conditions are governed by the laws of India.

14. Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of courts in Tamil Nadu, India.

15. Contact Information

K. Chinnadurai & Co.
📞 Phone / WhatsApp: +91 94882 02320
📧 Email: help@kchinniaduraiandco.com
🕒 Support Hours: 10:00 AM – 8:00 PM (IST)

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.